Whilst we cannot warrant our products against the damage pets can cause (dogs can chew through bone after all!), we do offer our Snooza Repair Service in an effort to extend the life of your Snooza product. So if your pet's shown their bed a little too much love, we may be able to help.
About our service
Before you send anything to us though, there are a few things to note...
Firstly, we need to be sure that your Snooza product can be repaired. As hard as we try, sometimes there's just too much damage even for us to fix. Please phone us for assistance or email us a photo if you're unsure. If we believe that your Snooza is beyond repair, we will inform you asap. If we believe your Snooza is repairable, then we ask that you launder your product before sending it back to us.
If we receive a Snooza product that is not laundered, Occupation and Health regulations prevent our seamstresses from repairing it. We will launder it and charge you $15 per load.
We do not charge for the cost of labour in our Snooza Repair Service.
If replacement zips and parts are required, these will be charged at a reasonable cost. A member of the Snooza Customer Service Team will contact you with these costs, before proceeding with the repair. Please note that the postage costs are not included in the Snooza Repair Service and must be covered by the customer.
When sending us your damaged Snooza, please include a return, paid satchel for us to post your repaired item back to you in.
Repairs can also be dropped off at our Braeside Factory Outlet, or a participating Snooza stockist. Our Snooza Repair Service* is not available outside Australia.
Getting your Snooza back to us
You can either post your Snooza product directly to us, including reply paid postage; say hello to us in person & drop it into our factory during business hours; or alternatively, if you live in the Melbourne metropolitan area, phone us for your local Snooza stockist & we can arrange to collect it from them. No matter the method, please be sure to include your name & telephone number with your product. It's also best to send back ONLY the part that needs repairing.
Repairs returned by post can be sent to the following address:
Snooza Repair Service
Snooza Pet Products
59 Grange Road
Cheltenham VIC 3192