Frequently Asked Questions

FAQs

 

Are the beds washable?

Yes, most of our beds are fully machine washable. The inserts that use our famous Snooza Fill (recycled PET drink bottles) can be machine washed also. Use a cool or up to 40 degrees C gentle wash. For individual product care details, please visit the correlating product page on our website.

 

Most can also be dried in the dryer. A dryer ball is useful to separate the fibres if they’ve gone flat or bunched up. You can find our Sudz Budz dryer balls here. (Link to https://www.snooza.com.au/products/sudz-budz )

 

Are the covers removeable?

Yes, most of our beds have removable and replaceable covers. Replacement covers can be purchased if needed, handy to use while the other is in the laundry.

 

Do you make your beds in Australia?

Yes we do. Currently around 90% of our pet beds are made right here in Victoria in our Cheltenham factory.
We are very proud to be Australian owners and employ over 50 Australians in our factory, and we offer the largest locally-made pet bed collection in Australia, supporting fellow Australian manufacturers for sourcing parts where-ever we can.

 

All Snooza dog beds and mattresses use Australian foam. We use Australian wool in the Pet Futons, and Australian steel, shaped and welded in our factory, in our raised beds. We have seamstresses in our Cheltenham factory who provide a repair service for repairable damaged bed covers, and a Save-a-Bed scheme that will refurbish a retired bed and donate it to a local pet shelter or refuge.

 

Although we would love to be able to make all of our beds in Australia, this is not always possible. Due to the limitations on the sourcing of some materials here or making a product affordable for you, we have some beds that are either partially or fully manufactured internationally. Where a bed is not made in Australia, we are transparent about this, and only display the certification ‘Made in Australia’ logo where our product has been registered with the not-for-profit Australian Made Campaign Ltd, and which meet the criteria set out in the Australian Consumer Law and the AMAG Logo Code of Practice.

 

The following beds are either partially made in Australia, or made overseas and therefore do not carry the Australian Made logo:

Snooza TUFF Mattress & Pro Mattress

Snooza TUFF Supa Snooza

Shapes – Oblong Mattress

Calming Cuddler Blanket

Dry Luxe Blanket

SupaDry Noodle Mitt & Mat

Stay Dry Mats

Travel Bed

Travel Mat

Magnomat

Out ‘N About

The Road Tripper

Traveller (Bag/Mat)

Cat Pod

The Cat Bed

Cosy Nook

Cubbie

Igloo

 

 

 

Will my dog be too hot / too cold?

If a dog sometimes gets hot, they will naturally sprawl out. The futon is a great bed to offer for dogs who get hot. The wool bat has naturally cooling or warming properties. Stay tuned for a new Cuddler bed in a cooling fabric coming soon!

 

Can I return the bed if it’s not right?

Yes - providing it is in new, un-used, re-saleable condition. It can be returned to us in-store or by post for a full refund (minus shipping costs). Whether it's faulty, the wrong size, or not what you ordered, we are happy to accept returns under the following conditions:

Refunds/Exchanges

If you're returning an item because you've chosen the wrong size, colour, or it really wasn't what you expected, the item you're returning must be unused. In these instances you will be responsible for the postage incurred in returning the item to us. Returns must be made within 14 days of receipt of the original purchase and should be clearly labelled with your contact details in case we need to reach you.

Before returning goods, please contact our Customer Service Team to log your return, so we can track it and process it correctly.

Our Customer Service Team can be reached on 03 9587 3455 or via email.

Faulty products

If your Snooza product is faulty from workmanship or materials, please let us know. We will need to evaluate the product to ensure that it is faulty and not damaged through wear and tear. Please contact our Customer Service Team to log your faulty product claim and send us as much information as you can. The more details the better (photos are great!) so that we can determine what has gone wrong and ensure it doesn't reoccur. If an item is deemed to be faulty we may repair or replace it, depending on the situation. Please email info@snooza.com.au

Damaged products

Whilst we cannot guarantee against the damage pets can cause (dogs can chew through solid bone after all, so no fabric is completely safe!), we do offer our Snooza Repair Service in an effort to extend the life of your bed. Replacement parts are also available. If it's damage you feel has been caused before your item arrived, please contact us asap so that we can resolve the problem.

Find out more about the Snooza Repair Service here

Afterpay Returns

If you've paid for your order with us via Afterpay, a return for a refund or exchange will be treated as the above.

Any questions/comments? Please email info@snooza.com.au

 

Can I use the $20 discount code in store?

Yes you can. Please bring a copy of your code written down or on your phone to the store when you visit.  

 

What is the lifetime warranty?

We don’t have a lifetime warranty. We will always warranty our product against faulty materials or workmanship, but not fair wear & tear, por dog damage.

This is assessed on a case by case basis. We will need to evaluate the product to ensure that it is faulty and not damaged through wear and tear. Please contact our Customer Service Team at info@snooza.com.au. to log your faulty product claim and send us as much information as you can. The more details the better (photos are great!) so that we can determine what has gone wrong and ensure it doesn't reoccur. If an item is deemed to be faulty we may repair or replace depending on the situation.

 

How do I register my bed?

Beds can be registered online by going to our website and clicking the ‘Register my Product’ (https://www.snooza.com.au/pages/product-guarantee-registration). We can register the product for you too-  This can be done by going emailing info@snooza.com.au with your name, address, pet type and age, contact details and the bed style that you purchased.

 

Are your beds chew-proof?

No beds are completely chew proof! We do have our beds in the Tuff range that are fairly tough but not indestructible- just a little more resistant to chewers.