Shipping policy
Order Processing Time
Most Snooza products are made to order, so online orders are generally despatched within 3-5 business days after receipt of payment.
During Sales and Promotional periods, products require more time to be prepared, so these can take up to 10 business days to despatch.
Transit times will vary depending on your location but it is generally 3-5 business days to most metro areas. Remote and regional areas may take longer to deliver to.
We use Australia Post and Startrack Express for most online order deliveries.
We and our Australia Post will email you upon despatch with a hyperlink that will enable you to track your parcel as it travels.
Shipping Costs
We deliver Australia-wide using calculated shipping rates based on your order size and delivery location. Shipping costs are automatically calculated at checkout, so you’ll always see the most accurate rate before completing your purchase.
Some larger or bulky items may incur higher shipping costs due to their size, which will also be reflected at checkout.
Please be aware that further charges may apply if clear delivery instructions are not provided and our courier company is required to make an additional delivery attempt.
For international customers, please contact us at info@snooza.com.au
Delivering your order
We use Australia Post and Startrack Express to ship online orders. You can supply delivery instructions in the event that no one will be home on the day of delivery e.g. please leave at front door. We strongly recommend however that you have your order delivered to a business address or opt for a card to be left for later collection.
Items requested to be left unattended are done so at your own risk. For safety reasons, drivers are not able to venture further than the front area of the property.
Australia Post and Startrack Express are both able to take undelivered parcels back to the nearest Post Office.
Tracking your order
On check-out we ask for your email address. This is because our courier company will email you upon despatch with a hyperlink that will enable you to track your parcel as it travels.
A tracking number for your order will also be stored in your My Account section. You will need to create an account to have access to this dashboard.
International orders
For international orders please contact us directly. Prices on our site are quoted in Australian dollars, inclusive of GST . We’re more than happy to ship outside Australia but will need to get back in touch with you with shipping costs.
Out of Stock/Delays
If we’re unable to supply what you’ve ordered or there will be a delay in manufacturing, we will contact you to advise. You can then choose to wait, change what you’ve ordered or you may simply cancel your order.
