Whilst we cannot guarantee against the damage pets can cause (dogs can chew through bone after all!), we do offer a FREE REPAIR SERVICE in an effort to extend the life of your Snooza product. So if your pet's shown their bed a little too much love, we may be able to help.
Before you send anything to us though, there are a few things to note...
- Probably most importantly, your Snooza product will need to be repairable. As hard as we try, sometimes there's just too much damage even for us to fix. Please phone us for assistance or email us a photo if you're unsure.
- Lin & Annie (our diligent repairers) are responsible for making your pet's bed (or what's left of it) usable again. To ensure they don't leave us, please wash & dry your product thoroughly before getting it to us.
- Replacement parts, if required, will be charged at a minimal cost.
- Our Free Repair Service is not available outside Australia.
Getting your Snooza back to us:
You can either post your Snooza product directly to us, including reply paid postage; say hello to us in person & drop it into our factory during business hours; or alternatively, if you live in the Melbourne metropolitan area, phone us for your local Snooza stockist & we can arrange to collect it from them. No matter the method, please be sure to include your name & telephone number with your product. It's also best to send back ONLY the part that needs repairing.
Repairs returned by post can be sent to the following address:
Free Repair Service
Snooza Pet Products
18 Century Drive
Braeside VIC 3195
Some lovely feedback about our Free Repair Service (we're so pleased we can help!)...
"Thank you do much for replacing the zip on my dog's bed so quickly and neatly. I am delighted. Snooza truly looks after it's customers, their pets and the environment. You are a truly socially responsible company.Thank you."
"Fixed Durobed arrived safe & sound. Many thanks for your wonderful patchwork & extremely fast service. Both Belinda, the offender, & Beatrice, her step mum, send lots of licks, especially Beatrice who finally has her Durobed to herself again!! Even prior to this incident I had been singing your praises to all & sundry for such an amazing product, but after the helpful, friendly & speedy service, which was perhaps above & beyond the call of duty, I intend to stop singing (thank goodness said the family) & start yelling to everyone to invest as soon as possible in your products! Well done & many thanks."
- Ann Fugatt & the rest of the clan!
"WOOF, WOOF, LICK, LICK, WAG, WAG. I had the most marvelous sleep in my fully reconditioned, extra fluffy, super comfortable Snooza bed which the folks collected for me yesterday. It is excellent & the best $5 I have spent for a long time"
- Your affectionate Poodle friend Meg
"Thank you so much for repairing my bed. Here I am fast asleep on it tonight after a busy day chewing my other Multi Mat that lives in my kennel outside. I don't think my mum is impressed, she said something about not getting me another one, but if I look at her with my pleading eyes, I'll melt her heart & she'll buy me another one. She can't quite work out why I chew my outdoor mat but not my indoor mat (that's my little secret!). I promise I won't chew this one."
"I just recently sent 2 Snooza beds to you for “refurbishment”. We own three, for different locations in our house, for our 5yo Jack Russell named Buster. Two were fluffed & stuffed & returned to us just like new! Buster is in DOG-HEAVEN with his newly fluffed bunks!!!! Thanks so much for providing this service at such a reasonable charge & quick turnaround. MANY, MANY THANKS!"