Orders

If you’re shopping with us, our prices are recommended retail plus freight. Our Where to buy page gives you a comprehensive list of stockists if you’d like to shop around before deciding where to buy your Snooza.

Pictures just aren’t enough to make a decision

If you really need to see it in the flesh before you decide, the best option is to visit one of our stockists. Alternatively, we also have a display room at our factory in Braeside which you (and your pet!) are most welcome to visit (Mon-Fri, 8.30-4.30). Seconds & samples are only available during our Factory Sale times but you’ll need to be on our mailing list to find out about this exclusive event.

We’re always happy to send fabric samples.

Accepted payment methods

We accept payments by Visa or MasterCard and direct deposit. Orders paid for by direct deposit will take an extra 1-2 working days to ship as we need the funds to clear before we can process your order.

Changes & cancellations

Please contact us by phone or email if you wish to change or cancel your order once it has been submitted. Our ability to do so will depend on what stage it’s at.

Obviously, we can’t cancel an order once it has been despatched. Please visit our Returns & Exchanges page if you have further questions about returning items already delivered.

Questions?

We’ve tried to include as much detail as possible about every one of our products but if we still haven’t answered your question or you need some general advice, we’re all too happy to help. Just phone or email us.

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