Customer Service, Sales & Admin all-rounder

We're obsessed... in a good way! We love what we do and want the same passion & commitment from you.


Snooza Pet Products has been manufacturing pet bedding & accessories for almost 30 years. We're very proud of our reputation for not only exceptional quality products, but service to match, so we're on the hunt for just the right person to join our small but very busy team.

What this role involves:

  • Loads of interaction with our customers (mostly by phone & email) including sales & general enquiries
  • Processing incoming orders
  • Entering guarantee registrations & following up with customers to ensure accurate & complete data
  • Handling incoming repairs from our Free Repair Service
  • General sales & admin duties
  • Coordinating our pet birthday gift program

What you'll need to make this role yours:

  • A proactive approach & a willingness to pitch in wherever you're needed ("that's not my job" attitudes need not apply)
  • High attention to detail & the ability to juggle many tasks at once (this is a fast-paced & often very autonomous role)
  • A passion for quality customer service (& pets!)
  • Fast & accurate typing skills – min. 60wpm
  • Superior written & verbal communication skills
  • Microsoft Office experience is essential
  • MYOB experience is preferred but not essential 

Before applying, please be aware... we're not as big as we appear! We're a small group of dedicated people who turn up to work everyday because we are passionate about what we do. If you're after a big bucks, corporate, suit appropriate, mobile wielding, inner city office... you're probably looking in the wrong place. 

If this could be you, applications (including a covering letter) can be sent to

For further information about this position please contact Fiona via email preferably or call 03 9587 3455.


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